Video downloader FAQ
Everything people ask about saving videos and photos with PixHold: which links work, what you get, limits, privacy and what to do when something goes wrong.
Using PixHold
What is PixHold?
PixHold is a free web tool that saves a video or a photo post from a link. You paste the address of the page, PixHold finds the media file behind it, and your browser downloads that file straight from the original site.
Do I need to install an app or a browser extension?
No. PixHold is a web page. It runs in Safari, Chrome, Firefox, Edge and Samsung Internet on phones, tablets and computers. There is no PixHold app or extension to install at the moment.
Do I need an account?
No. There is no sign-up, no login and no email address to enter.
What does the Paste button do?
It reads the link you last copied and starts the search right away. Your browser may ask for permission to read the clipboard first. If you prefer, tap into the box and paste the usual way.
Can I paste the whole share message instead of just the link?
Yes. If the text you paste contains a link, for example “Check out this video https://…”, PixHold picks the link out of it.
Can I download several links at once?
Not yet. PixHold handles one link at a time. For a photo post with many pictures, one link is enough: all photos are listed together and can be saved as a single ZIP.
Supported links and sites
Which sites does PixHold support?
TikTok, Snapchat and Tumblr have dedicated downloaders. Beyond that, PixHold works with direct links to video files and with web pages that serve video as an ordinary MP4, WebM or MOV file. The Supported Sites page lists what has been tested, including Pinterest, Imgur, Streamable, Telegram and LinkedIn.
Does PixHold work with YouTube, Instagram, Facebook or X (Twitter)?
Not yet. These platforms need a different download method and PixHold tells you so when you paste one of their links. Support is planned.
Why do some pages show “could not find a downloadable video”?
The page either streams its video in many small pieces (HLS or DASH), loads the video only after you sign in, or builds the player with scripts after the page has loaded. In those cases there is no single video file in the page for PixHold to hand you.
Can PixHold download private, paid or DRM-protected videos?
No. PixHold only reads what any visitor can see without logging in. Private posts, subscriber-only content, rentals and DRM-protected streams are not supported and never will be.
Can I download live streams?
No. A live stream is not a finished file. Once the site publishes the recording as a regular video, that page may work.
Formats, quality and files
What format are the downloads?
PixHold does not convert anything, so you get the file as the source site stores it. Videos are usually MP4, sometimes WebM or MOV. Photos are usually JPEG or WebP. TikTok sounds are saved as M4A or MP3.
Can PixHold convert a video to MP3?
No. PixHold is a downloader, not a converter. For TikTok posts it lists the original sound as a separate audio download when TikTok provides it.
Why are there two video options for some TikTok posts?
The HD option is the highest resolution, encoded as H.265 (HEVC). The H.264 option is a little smaller in resolution but opens on every device and in every editor. If the HD file shows a black screen or only plays sound, use the H.264 one.
Is there a watermark on the downloads?
PixHold never adds a watermark. For TikTok it fetches the clean source video, without the moving TikTok logo that the in-app Save button adds.
Is there a size or length limit?
PixHold sets none. The download runs between your browser and the source site. Very long videos take more time and need enough free memory and storage on your device.
How are downloaded files named?
Files start with “pixhold-” followed by the title of the post, shortened. Photos from a slideshow are numbered 01, 02, 03 in their original order.
Limits, privacy and safety
How many downloads do I get per day?
Each visitor can look up 30 links per day for free. The counter resets at midnight UTC. Saving several files from one link, such as every photo in a slideshow, counts once.
Why is there a human check?
Automated traffic would use up the service for everyone. PixHold uses Cloudflare Turnstile, which normally passes in the background without you doing anything. Occasionally it asks for one click.
Does PixHold keep the videos or a history of my links?
No. The media file goes from the source site directly to your device and never passes through PixHold. The link you paste is used to read the page and is not tied to your identity or saved as a history.
Is PixHold safe to use?
PixHold has no installers, no pop-up downloads and no fake download buttons. The only file you receive is the video, photo or sound itself, from the site that hosts it.
Will the creator be notified?
No. Downloading a public post through PixHold does not send any notification and does not need your account on that platform.
Troubleshooting
The video opened in a new tab instead of downloading. What now?
Some sites do not let other pages fetch their files, so PixHold opens the file directly. On a computer, right-click the video and choose Save video as. On a phone, long-press the video or use the share menu and save it from there.
Nothing happens when I press Download inside another app.
Browsers built into apps such as TikTok, Instagram or Messenger often block file downloads. Open pixhold.app in Safari or Chrome instead and paste the link there.
The download buttons worked earlier but fail now.
File links issued by the source site are temporary. Paste the original link again to get fresh ones.
Where did my file go?
It is in your browser’s downloads folder. On iPhone and iPad that is the Downloads folder in the Files app. On Android it is the Download folder, visible in the Files app and in Chrome’s Downloads list.
The human verification keeps failing.
Reload the page and try again. If it still fails, turn off content blockers or VPNs that block challenges.cloudflare.com, and make sure JavaScript is enabled.
Copyright and fair use
Is it legal to download videos with PixHold?
It depends on the content and on where you live. Saving your own posts, or content you have permission or a licence to keep, is generally fine. Copying someone else’s copyrighted work without permission can break the law and the terms of the site it came from.
Can I re-upload or use downloaded videos commercially?
Only with the permission of the person who owns the rights. PixHold is intended for personal use such as offline viewing, backups of your own content, study and commentary.
My content was downloaded with PixHold. What can I do?
PixHold does not host any media, so there is nothing stored here to remove, but rights holders can contact us through the DMCA page and we will respond.
Still stuck?
The tutorials walk through each device step by step, and the troubleshooting guide explains every error message. To see what PixHold can save from a given site, check the supported sites list. For anything else, contact us.